Recruitment, Executive Search & Coaching Services
Last updated: 1.5.2026
These Terms of Service define the conditions under which Jana Affum provides recruitment, executive search, talent sourcing, consulting and coaching services.
These Terms are designed for a Czech-based entrepreneur providing services to Czech and international clients. They should be reviewed by a legal professional before publication, especially if the business works with international agencies, candidates and clients.
Under Czech law, general terms and conditions can become part of a contract if they are attached to the offer or otherwise known to the parties. For online or distance contracts with consumers, EU rules also require clear pre-contract information and, in many cases, a 14-day withdrawal right.
1. Service Provider
The service provider is:
Jana Affum
Business ID: 13956248
VAT ID: CZ8952264651
Registered office: tř. Dukelských hrdinů 3789/84, 695 01 Hodonín, Czech Republic
Registered in the Czech Trade Licensing Register
Email: info@janaaffum.com
For contractual, billing or service-related enquiries, please contact:
[insert business email]
2. Scope of Services
Jana Affum provides professional services mainly in the following areas:
- recruitment and executive search,
- IT and technology talent sourcing,
- candidate screening and shortlisting,
- recruitment consulting,
- cooperation with recruitment agencies,
- hiring process support,
- candidate communication,
- client advisory,
- coaching and interview preparation,
- career and professional development coaching,
- related consulting services.
The exact scope of services is always agreed individually in a written proposal, email confirmation, service agreement, order, statement of work or other written arrangement between the parties.
3. Definitions
For the purpose of these Terms:
Service Provider means Jana Affum.
Client means a company, agency, organisation, entrepreneur or individual ordering services.
Candidate means a person considered, contacted, assessed, recommended or introduced for a role.
Recruitment Services means sourcing, screening, shortlisting, introduction or support in the hiring process.
Coaching Services means non-medical, non-therapeutic coaching, interview preparation or professional development support.
Placement means the successful hiring, contracting or engagement of a candidate introduced, recommended or otherwise presented by the Service Provider.
Introduction means sharing a candidate’s identity, profile, CV, LinkedIn profile, contact details, assessment, recommendation or other information with the Client.
Fee means the remuneration payable by the Client for the services.
4. Formation of Contract
A contract is formed when the Client accepts a proposal, confirms an order, signs an agreement, confirms cooperation by email, books a paid service or otherwise clearly agrees to use the services.
These Terms form part of the contractual relationship if they are provided to the Client, linked in a proposal, linked on the website, attached to an email or otherwise made available before or at the time of concluding the contract.
If a separate written agreement exists, that agreement takes precedence over these Terms in case of conflict.
5. Recruitment and Executive Search Services
Recruitment Services may include:
- role briefing,
- market mapping,
- talent sourcing,
- candidate identification,
- direct approach of candidates,
- initial candidate communication,
- professional screening,
- skills and experience review,
- candidate motivation assessment,
- candidate shortlist preparation,
- coordination of interviews,
- feedback collection,
- offer-stage support,
- follow-up communication.
Unless agreed otherwise, the Service Provider does not act as the legal employer, employment agency employer, payroll provider or HR department of the Client.
The final hiring decision is always made by the Client.
6. Candidate Introduction and Ownership
A candidate is considered introduced when the Service Provider shares the candidate’s name, profile, CV, LinkedIn profile, contact details, assessment, recommendation or other identifiable information with the Client.
If the Client hires, contracts, engages or otherwise starts cooperation with an introduced candidate within [insert period, e.g. 12 months] from the date of introduction, the agreed placement fee becomes payable, unless agreed otherwise in writing.
This applies even if the candidate is hired for a different role, through an affiliated company, through another business unit, through a contractor arrangement or through another related entity.
The Client must inform the Service Provider without undue delay if an introduced candidate is hired, contracted or otherwise engaged.
7. Recruitment Fee
The recruitment fee is agreed individually in a proposal, email, agreement or order confirmation.
The fee may be structured as:
- a fixed project fee,
- a success fee,
- a percentage of the candidate’s annual gross salary,
- a monthly retainer,
- an hourly or daily consulting fee,
- a hybrid fee combining retainer and success fee,
- another agreed pricing model.
Unless stated otherwise, all prices are exclusive of VAT.
If VAT is applicable, it will be added according to the applicable legal rules.
8. Retainer and Success Fee
Where a retainer is agreed, the retainer is payable according to the agreed payment schedule and is generally non-refundable once work has started, unless agreed otherwise in writing.
Where a success fee is agreed, it becomes payable when the Client hires, contracts or otherwise engages a candidate introduced by the Service Provider.
The exact trigger for the fee may be one of the following, depending on the agreement:
- signing of an employment contract,
- signing of a contractor agreement,
- acceptance of an offer,
- first working day,
- start of cooperation,
- another agreed milestone.
The trigger should always be clearly stated in the proposal or agreement.
9. Replacement Guarantee
If agreed in writing, the Client may receive a replacement guarantee.
A typical replacement guarantee may apply if:
- the candidate leaves within [insert period, e.g. 30, 60 or 90 days],
- the Client has paid the agreed fee in full and on time,
- the candidate’s departure was not caused by redundancy, restructuring, change of role, change of salary, breach of agreement by the Client or working conditions materially different from those presented during recruitment,
- the Client informs the Service Provider in writing within [insert number] days of the candidate’s departure.
The replacement guarantee usually means that the Service Provider will make reasonable efforts to find a replacement candidate for the same or substantially similar role.
Unless expressly agreed otherwise, the replacement guarantee does not mean an automatic refund.
10. Refunds
Refunds are provided only if expressly agreed in writing.
If a partial refund is offered as part of a specific service package, the exact conditions must be stated in the proposal or agreement.
Refunds do not apply where:
- the Client changes the role requirements,
- the Client cancels the hiring process,
- the Client delays the process significantly,
- the Client rejects suitable candidates without reasonable feedback,
- the Client hires a candidate but later changes internal priorities,
- the Client provides inaccurate or incomplete role information,
- the service has already been substantially performed.
11. Client Responsibilities
The Client agrees to:
- provide accurate and complete role information,
- define job requirements clearly,
- provide salary range, location, seniority and hiring timeline,
- respond to candidates and the Service Provider in a timely manner,
- provide meaningful feedback,
- comply with employment, anti-discrimination and data protection laws,
- treat candidates professionally and respectfully,
- inform the Service Provider if an introduced candidate is hired,
- keep candidate information confidential,
- use candidate data only for the agreed recruitment purpose.
The Client is responsible for final hiring decisions and for ensuring that its recruitment process complies with applicable law.
12. Candidate Data and Confidentiality
Candidate information shared with the Client is confidential.
The Client may use candidate information only for the specific recruitment process for which it was provided.
The Client must not:
- forward candidate profiles to third parties without permission,
- store candidate data longer than necessary,
- use candidate data for unrelated roles without appropriate legal basis,
- contact candidates outside the agreed recruitment process unless permitted,
- share candidate data with affiliated entities without informing the Service Provider and ensuring legal compliance.
The processing of personal data is governed by the Privacy Policy and applicable data protection laws, including the GDPR. GDPR requires controllers to provide individuals with information such as the purpose of processing, legal basis, recipients, retention period and data subject rights.
13. Use of AI and Digital Recruitment Tools
The Service Provider may use digital tools, recruitment software or AI-assisted tools to support recruitment activities.
These tools may be used for:
- organising candidate information,
- preparing summaries,
- comparing role requirements with professional experience,
- workflow management,
- improving sourcing efficiency,
- communication support,
- recruitment documentation.
AI-assisted tools are used as support tools. Final recommendations and communication involve human review.
The Service Provider does not make final hiring decisions on behalf of the Client solely by automated means.
The Client remains responsible for its own hiring decisions and must ensure that its decision-making process is fair, transparent and non-discriminatory.
14. Cooperation With Agencies and International Clients
The Service Provider may cooperate with recruitment agencies, consulting firms, international clients and other business partners.
Where services are provided through an agency or intermediary, the specific contractual relationship, fee structure, confidentiality duties, candidate ownership rules and payment terms should be agreed in writing.
The Client or agency must not bypass the Service Provider by directly engaging an introduced candidate without respecting the agreed fee arrangement.
For international cooperation, the parties should agree in writing:
- applicable law,
- jurisdiction,
- invoicing currency,
- VAT or tax treatment,
- payment method,
- candidate data sharing rules,
- confidentiality rules,
- non-circumvention rules.
15. Coaching Services
Coaching Services may include:
- interview preparation,
- career coaching,
- communication coaching,
- professional development support,
- recruitment-related coaching,
- leadership or confidence-building support,
- preparation for hiring processes.
Coaching is a professional development service.
Coaching is not psychological, psychiatric, medical or psychotherapeutic care. It does not include diagnosis, treatment, crisis intervention or healthcare services.
If a client experiences serious psychological distress, they should contact a qualified healthcare professional or emergency service.
16. Booking, Rescheduling and Cancellation of Coaching Sessions
Coaching sessions are booked individually by email, calendar booking system or another agreed method.
Unless agreed otherwise:
- sessions must be paid before the session or according to the agreed invoice terms,
- a session may be rescheduled at least [insert period, e.g. 24 or 48 hours] before the scheduled time,
- late cancellation may be charged in full,
- no-show sessions may be charged in full,
- repeated rescheduling may require a new booking.
If the Service Provider needs to reschedule a session, the Client will be offered a new suitable date.
17. Consumer Right of Withdrawal
If the Client is a consumer and concludes a distance contract online, by email, by phone or outside business premises, the Client may have the right to withdraw from the contract within 14 days without giving a reason, unless an exception applies. EU consumer information explains that for services, the 14-day period generally starts after the day the contract was agreed.
If the Client requests that the Service Provider begins providing services before the withdrawal period expires, the Client may be required to pay a proportionate amount for services already provided.
If the service has been fully performed with the Client’s prior express consent before the withdrawal period expires, the right of withdrawal may no longer apply, where permitted by law.
This section applies only to consumers, not to business clients ordering services for business purposes.
From June 2026, EU rules also introduce additional requirements for online withdrawal functionality for certain distance contracts, which may be relevant if services are ordered directly through an online interface.
18. Complaints
If the Client is not satisfied with the service, they should contact the Service Provider at:
[insert complaint email]
The complaint should include:
- name and contact details,
- service ordered,
- description of the issue,
- relevant documents or communication,
- requested solution.
The Service Provider will review the complaint and respond within a reasonable period, usually within [insert period, e.g. 30 days].
19. Alternative Dispute Resolution for Consumers
If the Client is a consumer and a dispute cannot be resolved directly, the Client may have the right to contact the competent consumer dispute resolution body.
In the Czech Republic, consumer disputes may be handled by:
Czech Trade Inspection Authority
Česká obchodní inspekce
Website: www.coi.cz
This applies only to consumer relationships, not to B2B cooperation.
20. Payment Terms
Invoices are payable within the period stated on the invoice or in the agreement.
Unless agreed otherwise, the standard payment period is [insert period, e.g. 14 days] from the invoice date.
Payments must be made by bank transfer or another agreed payment method.
The Client is responsible for any bank charges, currency conversion fees or international transfer costs unless agreed otherwise.
If an invoice is overdue, the Service Provider may:
- suspend services,
- pause candidate search,
- withhold further candidate introductions,
- charge statutory late payment interest,
- recover reasonable collection costs,
- terminate cooperation.
21. Taxes and VAT
Unless stated otherwise, prices are exclusive of VAT.
If VAT applies, it will be added according to the applicable tax rules.
For international clients, reverse charge or other cross-border tax treatment may apply depending on the Client’s location, VAT status and applicable legal rules.
The Client is responsible for providing accurate billing and tax information.
22. Intellectual Property
All materials created by the Service Provider remain the intellectual property of the Service Provider unless agreed otherwise.
This may include:
- recruitment process documents,
- search strategy,
- market mapping,
- templates,
- coaching materials,
- consulting frameworks,
- written recommendations,
- reports,
- presentations,
- internal know-how.
The Client may use delivered materials only for the agreed purpose.
The Client may not copy, resell, publish, distribute or modify materials without written permission.
23. Confidentiality
Both parties agree to keep confidential all non-public information obtained during cooperation.
Confidential information may include:
- candidate information,
- salary information,
- business strategy,
- client requirements,
- internal processes,
- pricing,
- trade secrets,
- personal data,
- commercial information.
Confidentiality obligations continue after the end of cooperation.
Confidential information may be disclosed only where required by law, by public authority or with the prior consent of the other party.
24. Non-Circumvention
The Client must not bypass the Service Provider by directly hiring, contracting or engaging an introduced candidate without informing the Service Provider and paying the agreed fee.
This also applies where the candidate is hired:
- through another company within the Client’s group,
- through an affiliated entity,
- as a contractor,
- through another agency,
- for a different role,
- after the original recruitment process has ended but within the agreed candidate ownership period.
25. Limitation of Liability
The Service Provider provides services with professional care and reasonable skill.
However, the Service Provider does not guarantee:
- that a candidate will accept an offer,
- that a candidate will remain employed for a specific period,
- that a recruitment process will be completed by a specific date,
- that every candidate will meet all expectations,
- that market conditions will remain unchanged,
- that the Client will successfully hire a candidate.
The Service Provider is not liable for decisions made by the Client, candidate behaviour, employment disputes, workplace conditions, internal Client processes or changes in hiring strategy.
To the maximum extent permitted by law, the Service Provider’s liability is limited to the amount paid by the Client for the specific service giving rise to the claim.
26. No Employment, Legal, Tax or Medical Advice
The Service Provider does not provide legal, tax, accounting, medical, psychological, psychiatric or psychotherapeutic advice.
Any information provided in relation to recruitment, hiring, coaching or business cooperation is general and professional in nature.
The Client is responsible for obtaining appropriate legal, tax, HR, medical or other professional advice where necessary.
27. Third-Party Tools and Platforms
The Service Provider may use third-party tools and platforms for communication, scheduling, recruitment, data management, analytics, invoicing or online meetings.
These may include, for example:
- email providers,
- cloud storage,
- calendar booking tools,
- recruitment software,
- video call platforms,
- CRM systems,
- LinkedIn or other professional platforms,
- AI-assisted tools,
- accounting systems.
The Service Provider is not responsible for outages, errors or changes caused by third-party providers.
Where personal data is processed through third-party tools, the Privacy Policy applies.
28. Website Content
The content on this website is provided for general information and marketing purposes.
Although the Service Provider aims to keep the information accurate and up to date, the website may contain errors, outdated information or incomplete information.
The Service Provider may update, change or remove website content at any time without prior notice.
The website does not constitute a binding offer unless expressly stated.
29. Testimonials, Logos and References
Testimonials, client references, case studies or logos may be displayed only where the Service Provider has a lawful basis or permission to use them.
References to previous projects may include work delivered directly or through agencies, partners or international cooperation.
Where necessary, project details may be anonymised to protect confidentiality.
The use of a logo, brand name or case study does not necessarily imply an ongoing partnership or endorsement unless expressly stated.
30. Force Majeure
The Service Provider is not liable for failure or delay caused by events outside reasonable control, including:
- technical outages,
- internet failures,
- illness,
- natural disasters,
- war,
- cyberattacks,
- government restrictions,
- platform outages,
- strikes,
- other unforeseeable events.
If such an event occurs, the affected party will inform the other party where reasonably possible.
31. Termination
Either party may terminate cooperation according to the agreed contract, proposal or written arrangement.
The Service Provider may terminate or suspend services immediately if:
- the Client fails to pay,
- the Client breaches confidentiality,
- the Client misuses candidate data,
- the Client acts unlawfully or unethically,
- the Client bypasses the agreed fee arrangement,
- cooperation becomes impossible or inappropriate.
Termination does not affect already existing payment obligations, confidentiality obligations, candidate ownership rules or other provisions intended to survive termination.
32. Governing Law and Jurisdiction
Unless agreed otherwise in writing, these Terms are governed by the laws of the Czech Republic.
Any disputes shall be resolved primarily by negotiation.
If no amicable solution is reached, the dispute shall be decided by the competent courts of the Czech Republic, unless mandatory consumer protection rules provide otherwise.
For international clients, the parties may agree on a different jurisdiction or dispute resolution mechanism in a separate written agreement.
33. Changes to These Terms
The Service Provider may update these Terms from time to time.
The latest version will always be available on the website.
For already concluded contracts, the version valid at the time of contract formation applies, unless the parties agree otherwise.
34. Contact
For questions regarding these Terms, please contact:
Jana Affum
Email: info@janaaffum.com
Registered office: tř. Dukelských hrdinů 3789/84, 695 01 Hodonín, Czech Republic